28 Aug How to Increase Sales through Face to Face Conversations – TEDx Talk Series
Experienced leaders have vast amounts of knowledge, wisdom, and insight. As we are coaching and mentoring the emerging leader in our life, we are so excited and want to dump all of this on them as soon as possible. Therefore, we talk, and talk, and talk… Next, our emerging leader loses trust. Then, they disengage. Why? Trust is at its lowest when we talk 75 – 80 percent of the time, and listen only 20 – 25 percent of the time.
After watching my TedX Talk, I received this comment from Cindy: “This is a great reminder that small gestures, like asking questions and listening to what your next-gen leader says, can have a major impact on their lives.”
One of my sales managers at Xerox Corporation was Don. When I had a sales coaching meeting with Don I knew, I knew that I was the most important on the planet at that time. He set all the reports aside, all the papers, he zeroed in, he asked questions, he listened, he was intentional. I mattered. When was the last time you had a conversation like that?
Here are the articles in this series: