Introduction to the Character Matters Series
The moment that stays with me
does not happen at a leadershi
p conference. It happens in a doctor's waiti
ng room.
Across from me sits a young mo
ther with five children, all under the age of ten. They are quiet. Remarkably quiet. Each
one stares into a glowing screen. No one looks up. Not when I walk in. Not when nurses pa
ss by. Not even when their nam
es are called.