Accountability begins long before something goes wrong. This is still true, even more so, in the Age of AI.
I see that clearly during a strategy call about an upcoming launch. A new leader has stepped into a development role. In front of him sit two lists with ninety-three key contacts. The goal is simple: personally connect with each one before the kickoff event.
"The lack of trust is your biggest expense," says David Horsager, author of The Trust Edge. We all agree, don't we, that trust is easy to lose and hard to rebuild — especially under pressure in the Age of AI.
While we're all trying to come to grips with the AI Revolution, a friend of mine and president of Crash-Sues, Heidi Habben, recently asked a question you may be quietly thinking but rarely saying out loud: "Just because we can automate something, does it mean we should?"