accountability Tag

Series Summary

I still see the waiting room. That moment opened the Character Matters Series, and it has not let go of me since. Five children, all under ten, sit across from me, each one staring into a glowing screen. No noise. No fidgeting. Not even a glance up when their names are called. At first, it looks like calm. Then it hits me. It is not calm. It is conditioning.

Accountability begins long before something goes wrong. This is still true, even more so, in the Age of AI. I see that clearly during a strategy call about an upcoming launch. A new leader has stepped into a development role. In front of him sit two lists with ninety-three key contacts. The goal is simple: personally connect with each one before the kickoff event.

At the beginning of each new year, I find myself doing a leadership development exercise: I look back at a few favorite books and ask, “Should I re-read any of these?” Not because I’ve forgotten the content, but because certain books have a way of re-centering my thinking when the world feels noisy. One of those books for me is QBQ! The Question Behind the Question by John G. Miller.

Even though I’m deeply engaged in leadership development, I have to confess—I’m still prone to grumbling when I could be grateful. That’s why, for the past couple of years, “Gratefulness” has been my word of the year. As a daily reminder, I’ve placed Philippians 4:8 in strategic spots—on my desk, my mirror, my journal—anywhere my eyes might land when my heart starts to drift.