Age of AI Tag

Introduction to the Character Matters Series The moment that stays with me does not happen at a leadership conference. It happens in a doctor's waiting room. Across from me sits a young mother with five children, all under the age of ten. They are quiet. Remarkably quiet. Each one stares into a glowing screen. No one looks up. Not when I walk in. Not when nurses pass by. Not even when their names are called.

At the beginning of each new year, I find myself doing a leadership development exercise: I look back at a few favorite books and ask, “Should I re-read any of these?” Not because I’ve forgotten the content, but because certain books have a way of re-centering my thinking when the world feels noisy. One of those books for me is QBQ! The Question Behind the Question by John G. Miller.

I admit, even as a leadership development guru, I go through seasons of grumbling. Some days I feel stuck, as if the clouds just won’t lift. I put on a positive face, but inside, everything feels gray. Sometimes, I’m smiling on the outside but sobbing on the inside. Do you have those days too?