Age of AI Tag

Accountability begins long before something goes wrong. This is still true, even more so, in the Age of AI. I see that clearly during a strategy call about an upcoming launch. A new leader has stepped into a development role. In front of him sit two lists with ninety-three key contacts. The goal is simple: personally connect with each one before the kickoff event.

Introduction to the Character Matters Series The moment that stays with me does not happen at a leadership conference. It happens in a doctor's waiting room. Across from me sits a young mother with five children, all under the age of ten. They are quiet. Remarkably quiet. Each one stares into a glowing screen. No one looks up. Not when I walk in. Not when nurses pass by. Not even when their names are called.

At the beginning of each new year, I find myself doing a leadership development exercise: I look back at a few favorite books and ask, “Should I re-read any of these?” Not because I’ve forgotten the content, but because certain books have a way of re-centering my thinking when the world feels noisy. One of those books for me is QBQ! The Question Behind the Question by John G. Miller.